> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.prospeo.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Get Help With Prospeo Support

# Reach Out to Prospeo Support
If you need help, Prospeo offers live chat and email support. All users, regardless of their plan subscription, can access support.
### Live Chat
The fastest way to get help.
1. Go to [prospeo.io](https://prospeo.io) or visit our Help Center: https://help.prospeo.io/en/ 
2. Click the **chat icon** in the bottom-right corner. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/3/5/f835425519a84000/image_1nzgp88.png)
|| Note: If you have an ad blocker enabled, it may prevent the chat pop-up from appearing—disable it, refresh the page, and try again.
3. Type in your email address associated with your Prospeo account and click **Set my email**.
4. Write your support inquiry or questions you would like help with (attach relevant screenshots, context and summary of issues for a quicker response) ![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/3/5/f835425519a84000/image_oju3s0.png =329x600)
5. Click **Send**
A support agent will respond directly in the chat.

| Note: Our human support team are available to answer questions directly in live chat from Monday–Friday, 9:00 AM – 5:00 PM EST. 

Prospeo's AI Support agent is available 24/7 to answer any common questions and basic troubleshooting issues (including outside business hours).
### Email
For general support inquiries, email [**support@prospeo.io**](mailto:support@prospeo.io)
For enterprise pricing or partnership inquiries, email [**contact@prospeo.io**](mailto:contact@prospeo.io)
For data privacy or compliance requests, email [**privacy@prospeo.io**](mailto:privacy@prospeo.io)
### Helpdesk
Browse guides, tutorials, and troubleshooting articles at [help.prospeo.io](https://help.prospeo.io).
### Tips for Faster Support
* Include screenshots of any errors you see.
* Share the steps you took before the issue occurred.
* Mention your plan type and account email.
* For billing inquiries, please have the latest 4 digits of the card on file and last invoice amount handy for verification purposes.

|| Note: Prospeo does not offer phone support.