> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.prospeo.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How Prospeo Credits Work

# Watch The Video:
${youtube}[How Prospeo Credits Work](Q4ksT3x5CxA)

Credits are Prospeo's currency. You spend credits when you reveal verified contact information like emails and mobile numbers. You are only charged when a valid result is returned.

### Credit Costs by Action
| Action | Credits |
| ---- |
| Reveal/enrich a verified email | 1 |
| Reveal/enrich a verified mobile number (also comes with free email enrichment) | 10 |
| Company enrichment | 1 |
| Search API (per page of up to 25 results, no contact data) | 1 |
| Re-enrichment of the same record within 90 days | 0 |
| No result found | 0 |
| Note: When you enrich a lead with a mobile number (10 credits), the email is included for free. You are not charged 1 credit for the email on top of the 10 for the mobile.

### When Credits Are Automatically Used
Two actions in the People Search dashboard trigger email enrichment automatically:
* **Adding leads to a Prospeo list** — reveals emails and costs 1 credit per email found.
* **Exporting leads to CSV or pushing to an external workflow** — reveals all available emails at 1 credit per email found.
* **Exporting companies to CSV or pushing to a CRM** — 1 credit per company successfully matched.
No credits are charged if an email cannot be found for a lead, and no credits charged if a company cannot be matched.

### Free Actions (No Credits Used)
* Viewing search results without revealing contact info
* Applying search filters
* Exporting and pushing leads where no contact info is available
* Re-enriching the same lead or company (within 90 days of first enrichment)
* Searches that return no results
* Adding companies to a Prospeo list

### Credits Per Plan
| Plan | Credits/Month per Seat |
| ---- |
| Free | 100 |
| Starter | 2,000 |
| Growth | 5,000 |
| Pro | 15,000 |
|| Need more credits than your plan provides? See [How to Purchase Credit Add-Ons](https://help.prospeo.io/en/article/how-to-purchase-a-credit-add-on-15l1p35/).

# How Credits Reset
### Monthly Plans
Credits reset on your billing date each month. Unused credits do **not** roll over — they expire at the end of each billing cycle.
### Yearly Plans
All credits for the year are distributed upfront at the time of purchase. Unused credits expire at the end of your yearly billing cycle.
**Example:** A yearly Pro plan purchased on January 1, 2026 gives you 180,000 credits (15,000 × 12 months) immediately. Credits reset on January 1, 2027 (exactly one year from the purchase date).

# Team Credits
* **Plan credits** are added per seat. Each seat contributes its plan credits to a shared team pool.
* **Add-on credits** are shared across the entire team and do not increase when you add seats.
**Example:** A Pro monthly plan with 3 seats + a 50,000 credit add-on = 45,000 plan credits (15K × 3 seats) + 50,000 add-on credits = **95,000 total credits** in a shared pool accessible by all team members.

### FAQs
**What happens if I enrich a lead and no email or mobile is found?** 
No credits are charged.

**Do I get charged twice if I enrich the same lead again?** 
Re-enriching the same lead you've previously enriched/exported within 90 days is free across your whole team. However, after the 90-day window, it's treated as a new request and credits will be charged accordingly.

**Can I roll over unused credits to next month?** 
No. Credits expire at the end of each billing cycle and do not carry over.

**Can I set up automatic credit top ups when I'm running low on credits?**
Yes, from [your subscription settings](https://app.prospeo.io/account/subscription), you can enable the **Auto-upgrade addon** option. When enabled, your add-on automatically upgrades to the next tier once your credits drop below 10% of your current add-on limit. You will be charged immediately once your credits are below the threshold and the additional credits will be added right away. Your plan will also include the new add-on tier in future billings.
![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/3/5/f835425519a84000/auto-upgrade-addon-solo_16tommn.png =672xauto)

**How come I can't see the Auto-upgrade addon option?**
This option is only available once you are subscribed to a paid plan and have an active payment method on file. It is not visible to Free users without an active payment method. You can toggle it on from your subscription page at [https://app.prospeo.io/account/subscription](https://app.prospeo.io/account/subscription)

**Where can I check my remaining credits?** 
Your credit balance is visible in your dashboard at https://app.prospeo.io/account/subscription

**Where can I check my credit usage?** 
You can review your credit usage history in your analytics at https://app.prospeo.io/analytics