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# How to Apply A Coupon Code

# How to Apply a Coupon Code

Got issued a Prospeo coupon code? Learn how to apply a coupon code to receive a discount on your Prospeo plan at checkout.

|| Note: You must have a Prospeo account before applying a coupon. See [How to Create an Account on Prospeo](https://help.prospeo.io/en/article/how-to-create-an-account-on-prospeo-for-free-5inxir/).
### Steps
1. Go to the [Prospeo Pricing Page](https://prospeo.io/pricing) and select the plan your coupon applies to. If your coupon is for a specific plan (e.g., Starter Monthly), make sure you select that exact plan. If the coupon applies to any plan, choose whichever plan suits your needs. 
![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/3/5/f835425519a84000/pricing-new_16avxq.png =1191xauto)
2. Click **Upgrade to [plan name]** to go to the checkout page.
|| Note: If your coupon includes add-on credits (e.g., Pro Monthly + 5,000 credits), click See our add-ons pricing and click Add add-on for the correct credit amount before applying the coupon. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/3/5/f835425519a84000/image_6exvo5.png)

3. On the right side of the checkout page, click **Have a coupon?** 
![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/3/5/f835425519a84000/gifnewhowtoapplycoupon1-ezgifc_1i2bxxo.gif =678xauto)


4. A textbox will appear, paste your coupon code and click **Apply**. The discount will be reflected in the order summary. 
![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/3/5/f835425519a84000/gifnewhowtoapplycoupon2-ezgifc_rpiz2h.gif =664xauto)

5. Fill in your **billing details** (email, company name, address, etc.) and **add a credit card** to checkout. 
|| Note: For 100% off coupons, no credit card is required — only a billing address.
6. Click **Confirm changes**.

Your plan and credits are activated immediately.

### FAQs
**How can I get a discount coupon code?**
Coupon codes are not publicly available and cannot be requested through Support. They are only issued through special partnerships and to select users at Prospeo's discretion.

**How many times can I use a coupon?** 
Coupons are typically valid for one use per account and apply to one billing cycle. Check with whoever issued the coupon for specific terms.

**I'm getting "This coupon is not applicable to your current subscription configuration." What does that mean?**
The coupon is only valid for a specific plan and/or billing cycle. Make sure you've selected the correct plan (e.g., Starter Monthly vs. Growth Yearly). Check with the person who issued the coupon to confirm which plan it applies to.

**What does "This coupon has reached the maximum redemption limit" mean?**
The coupon has already been used the maximum number of times. Contact the coupon issuer to request a new one.

**I have a 100% off coupon but it's asking for my credit card. Why?**
If your coupon is truly 100% off, only a billing address is required (no credit card). If the system is asking for a payment method, the coupon may not cover the full balance (e.g., it may only apply to the base plan but not an add-on). Contact [Prospeo Support](https://help.prospeo.io/en/article/get-help-with-prospeo-support-6v4sfr/) if you believe this is an error.

**Do coupons expire?**
Yes. Most coupons expire if not used within 30 days of being issued, though some may have a longer expiry. Once applied, you can view when the coupon is valid through in your subscription settings at [app.prospeo.io/account/subscription](https://app.prospeo.io/account/subscription).

**If I change my plan while on an active coupon, will the coupon still apply?**
No. Coupons are tied to the specific plan they were applied to. If you change plans or add seats, the coupon discount will no longer apply and cannot be reapplied.

**Do coupons stack with ongoing promotions?**
Yes. Coupons apply on top of existing Prospeo promotions. However, you can only have one coupon active at a time — multiple coupons cannot be stacked together.