> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.prospeo.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Cancel Your Subscription

# How to Cancel Your Subscription
Cancel your Prospeo subscription at any time. The cancellation is scheduled for the end of your current billing cycle — you keep access to your plan and remaining credits until then.
### Steps
1. Go to your **Subscription settings** at [app.prospeo.io/account/subscription](https://app.prospeo.io/account/subscription). You can also find this by clicking your **profile icon** → **Account & Settings** → **Your subscription** tab.
2. Click **Cancel plan**.
![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/3/5/f835425519a84000/how-to-cancel-your-subscriptio_1rzl1n8.png =1073xauto)
3. A warning modal will appear. Review it before clicking **Yes, I understand**.
![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/3/5/f835425519a84000/how-to-cancel-your-subscriptio_1kkbuqs.png =479xauto)
4. A prompt will appear to share any feedback with our team to help improve the product experience.
![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/3/5/f835425519a84000/image_omqkwq.png)
5. Click **Cancel my plan**.
![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/3/5/f835425519a84000/image_1xt5jqr.png)

Your cancellation is now scheduled.

Your plan will revert to Free at the end of your billing cycle and no further payments will be charged.

### What Happens After Cancellation
* Your plan **remains active** until the end of your current billing cycle.
* You can continue using all features and remaining credits until your renewal date.
* At renewal, your account reverts to the **Free plan** (100 credits/month, basic filters only).
* All team members **lose access** to premium features and the team is dissolved.
* Team configuration is **permanently lost**.
* If you change your mind and want to keep your plan, you may undo the cancellation any time before your billing cycle ends by clicking **Keep my plan**
![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/3/5/f835425519a84000/image_17reoqf.png)

### FAQs
**Is the cancellation immediate?**
No. The cancellation is scheduled for the end of your current billing cycle. You keep full access to your plan and credits until your next renewal date — based on the date you originally subscribed, not the first of the month.

**Will I get a refund when I cancel?**
Cancellations do not include an automatic refund. You retain access to your plan and credits for the remainder of your billing cycle. If you believe you're owed a refund due to special circumstances, contact [Prospeo Support](https://help.prospeo.io/en/article/get-help-with-prospeo-support-6v4sfr/) for assistance.

**Will I still have access to my credits after cancelling?**
Yes — until your next renewal date. Any unused credits expire when your plan reverts to Free. Credits do not roll over.

**Can I reactivate my plan after cancelling?**
Yes. You can re-subscribe to any paid plan at any time from the [pricing page](https://prospeo.io/pricing). 

**What happens to my team members?**
All team members lose access to premium features at the end of your billing cycle. The team is dissolved and all team configuration is lost.

**Can I undo a cancellation?**
Yes, after you cancel your plan, you can click on **Keep my plan** any time before your scheduled cancellation. You can find this here: https://app.prospeo.io/account/subscription