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> Fetch the complete knowledge base index at: https://help.prospeo.io/sitemap.xml
> Use this file to discover available pages before exploring further.
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# How to Purchase a Credit Add-on

# How to Purchase a Credit Add-On

Credit add-ons give you extra credits on top of your plan credits. 

Add-on credits are shared across your entire team and are added as a recurring subscription to your billing renewal.

You must be on a paid plan (Starter, Growth, or Pro) to purchase a credit add-on.

### Option 1: From the Pricing Page
1. Go to the [Prospeo Pricing Page](https://prospeo.io/pricing).
2. Toggle between **Yearly billing** or **Monthly billing** at the top.
![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/3/5/f835425519a84000/step2billingops-ezgifcom-resiz_198crvg.gif =416xauto)
3. Below the plan options, click **View our monthly/yearly credits add-on pricing** to open the add-on options.
![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/3/5/f835425519a84000/2_12yrwvk.png =782xauto)
4. Select your preferred monthly/yearly credit add-on, then click **Add Addon** to proceed to checkout.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/3/5/f835425519a84000/group-69_1bl89ux.png =429xauto)
|| Credit add-ons can only be purchased on Starter, Growth or Pro plans only. You cannot buy credit add-ons on a Free plan.
5. On the checkout page, review the order summary on the right side.
![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/3/5/f835425519a84000/group-21_3518nm.png =465xauto)
6. Click **Confirm Payment**.

### Option 2: From Your Subscription Settings
1. Go to your **Subscription settings** at [app.prospeo.io/account/subscription](https://app.prospeo.io/account/subscription). You can also find this by clicking your **profile icon** → **Plan & Billing**
![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/3/5/f835425519a84000/group-70_8isaz.png =1253xauto)

2. Click the **+ Add credits** button (under Credit usage).
3. You'll be taken to the checkout window. If you'd like to adjust your top-up amount, click **Choose an amount** and select the add-on tier you'd like to purchase.
![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/3/5/f835425519a84000/image-131_saw740.png =558xauto)
4. Review the changes under Summary and click **Purchase credits**.
|| Note: Once you click Purchase credits, you will be billed immediately and the additional credits will be added to your total credit balance.
5. Click **Continue** to return back to your subscription settings and confirm your new balance.
![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/3/5/f835425519a84000/image_bx8t0v.png =500x390)
### What to Know
* **Add-on credits are shared** across your entire team, not per seat.
* **Only one add-on tier** can be active at a time. To get more credits, upgrade to a higher add-on tier.
* **Credits get cheaper as you scale** — the price per credit decreases at higher tiers.
* **Add-on credits are granted immediately** upon purchase and renew with your billing cycle.
* **Add-on credits do not roll over.** Unused add-on credits expire at the end of your billing cycle. If your next billing reset is coming up, we recommend waiting until after renewal to purchase a credit add-on to prevent wasted credits.
* **Purchasing just a credit add-on does NOT reset your billing cycle.** Be sure you have sufficient time to use all your credit add-ons before your next renewal date.
* **Add-on credits cannot be purchased on a Free plan.** You must upgrade to a paid plan to purchase add-ons.

### Auto-Upgrade Add-On
For paid plan users only, you can enable automatic add-on upgrades from your subscription settings at [app.prospeo.io/account/subscription](https://app.prospeo.io/account/subscription).

Toggle on **Auto-upgrade addon** and when your remaining credits drop below 10% of your total limit, your add-on will automatically upgrade to the next tier. Your existing payment method will be charged and credits will be added right away. Your subscription renewal will also include the upgraded add-on cost.

This is useful for high-volume users who don't want to run out of credits mid-cycle to avoid any disruptions in their workflow.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/3/5/f835425519a84000/image_1dwleje.png)
||| ⚠️ **Use with caution:** Each automatic upgrade moves you to a higher add-on tier. If left enabled, costs can increase significantly over time. Monitor your usage and disable this toggle if you want to control your add-on spending manually.

### FAQs

**Do purchased credit add-ons rollover?**
No. Credit add-ons follow the same rules as plan credits — unused credit add-ons expire at the end of your billing cycle and do not carry over to the next cycle. Your total credit balance (plan credits + add-on credits) resets at renewal.

**Do you offer one-time credit top-ups?**
No. Credit add-ons are a recurring subscription added to your billing cycle. There are no one-time credit purchases available.

**I need more credits than what is publicly listed. Can I get more?**
Yes. The standard add-on pricing goes up to 350,000 credits/month or 3.5M credits/year. If you need higher volume, contact [Prospeo Support](https://help.prospeo.io/en/article/get-help-with-prospeo-support-6v4sfr/) and we can enable extended add-on pricing on your account to view those higher tiers.

**Is it cheaper to upgrade my plan or buy an add-on?**
In most cases, upgrading to a higher plan is more cost-effective than purchasing an add-on for the same number of credits. However, if you're already on Pro, add-ons are the only way to get more credits.

**Do I need to use all my plan credits first before purchasing a credit add-on?**
No. You may purchase a credit add-on at any time as long as you have an active paid subscription (Starter, Growth, or Pro plan). **Note:** It is recommended to purchase credit add-ons when you have ample time left in your billing cycle to use them all as any **unused credits will NOT roll over to the next billing cycle.**

**Are add-on credits allocated per user or is it shared?**
Purchased add-on credits are shared across your entire team. Purchasing a credit add-on does not allocate that amount per user.

**Can I change or cancel my add-on?**
Yes. To upgrade your add-on, select a higher tier from the pricing page — you'll only be charged the difference. To cancel or downgrade your add-on, the change is scheduled for the end of your current billing cycle. See [How to Remove (Downgrade) a Credit Add-on](https://help.prospeo.io/en/article/how-to-remove-a-credit-add-on-downgrade-1cmrtcy/).

**What happens to my add-on if I switch billing periods?**
If you switch from monthly to yearly (or vice versa), your add-on credits are lost immediately. A warning modal will appear before you confirm. See [Monthly vs. Annual Billing](https://help.prospeo.io/en/article/monthly-vs-annual-billing-155mpw8/) for details.

**Can I buy a credit add-on on the Free plan?**
No. Credit add-ons require an active paid plan (Starter, Growth, or Pro). You'll need to upgrade first. See [How to Purchase a Plan](https://help.prospeo.io/en/article/how-to-purchase-a-plan-subscription-1puhac4/)[ Subscription.](https://help.prospeo.io/en/article/how-to-purchase-a-plan-subscription-1puhac4/)