> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.prospeo.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Remove a Credit Add-on (Downgrade)

# How to Remove a Credit Add-On

Cancel your credit add-on so it does not renew at your next billing cycle.

### Steps
1. Go to https://prospeo.io/pricing
2. Click **Update Current Plan** under your current subscription.
![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/3/5/f835425519a84000/image_19l8zq4.png)
3. Click the '**X'** next to your current add-on tier.
![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/3/5/f835425519a84000/image_2ctsql.png)

4. Click **Confirm Changes**.
![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/3/5/f835425519a84000/image_1ik8k1w.png)
5. Your credit add-on will now be removed at the end of your billing cycle. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/3/5/f835425519a84000/image_1forlkh.png)


|| Note: Your add-on is not removed immediately. It is scheduled for cancellation at the end of your current billing cycle. You can continue using your remaining add-on credits until then.

 
### FAQs
**Is the add-on removed immediately?**
No. The cancellation is scheduled for the end of your current billing cycle. Your add-on credits remain available until then.

**Will I get a refund for unused add-on credits?**
No. Unused add-on credits are not refunded. Use your remaining credits before the billing cycle ends.

**Can I re-add the add-on after cancelling?**
Yes. You can purchase a new add-on at any time from the pricing page.

**Can I downgrade my add-on to a lower tier instead of removing it?**
Yes. On the checkout page, select a lower add-on tier and confirm changes. The downgrade takes effect at the end of your billing cycle.

**Can I undo the cancellation before my billing cycle ends?**
Yes. Click **Keep my add-on** in the cancellation notice under [your subscription](https://app.prospeo.io/account/subscription) to reverse the scheduled removal.