> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.prospeo.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Reset Your Password

Forgot your password? Reset it in a few steps.
### Steps
1. Sign out of your Prospeo account if you're currently logged in.
2. Go to [prospeo.io/reset-password](https://prospeo.io/reset-password)
3. Enter your email address in both fields.
![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/3/5/f835425519a84000/image_1o25pr6.png)
4. Click **Reset Password**.
![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/3/5/f835425519a84000/image_lwiir1.png)
5. Check your email inbox and click the **Reset Password** button.
![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/3/5/f835425519a84000/image_6adqwx.png)
6. Enter your new password and click **Change Password**.
![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/3/5/f835425519a84000/image_18o6qsa.png)
|| **Note:** Passwords must be at least 8 characters and contain at least 1 number.

7. Your password is now reset. You can sign in with your new password.

### FAQs
**I'm not receiving the reset email.** 
Check your spam or junk folder. Make sure you're entering the email address associated with your Prospeo account. If it still doesn't arrive, [Reach out to Prospeo Support](https://help.prospeo.io/en/article/get-help-with-prospeo-support-6v4sfr/).

**I don't remember which email I used to sign up.** 
Contact support with your last invoice or the last 4 digits of your payment method for account verification. [Reach out to Prospeo Support](https://help.prospeo.io/en/article/get-help-with-prospeo-support-6v4sfr/).

**Can I change my password while logged in?** 
Yes. See [How to Change Your Password](https://help.prospeo.io/en/article/how-to-change-your-password-q1le38/) for instructions on updating your password from your account settings.