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> Use this file to discover available pages before exploring further.
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# How to Set Up 2-Factor Authentication (2FA)

# How to Set Up Two-Factor Authentication (2FA)

Add an extra layer of security to your Prospeo account by requiring a second verification step at login.
### Steps
1. Sign in to your Prospeo account: https://prospeo.io/login. Click your **profile icon** in the top-right corner, then click **Account & settings** (or directly go to: [https://app.prospeo.io/account/settings](https://app.prospeo.io/account/settings))
2. Under **Security**, find **Two-factor authentication** and click **Enable 2FA**.
![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/3/5/f835425519a84000/1-settings_1aut44y.png =1116xauto)


3. Choose your preferred method:
* **Authenticator App** (recommended) — use an app like Google Authenticator or Passwords iOS App
* **Text Message (SMS)** — we'll send a code to your phone number
![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/3/5/f835425519a84000/2-2fa_zyft0.png =464xauto)

###### If You Chose Authenticator App
4. Open your authenticator app and **scan the QR code** shown on screen.
![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/3/5/f835425519a84000/3_m9jg7o.png =490xauto)you can't scan the code, click '**Can't scan the code?**' to get a key you can enter in your authenticator app manually instead.
![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/3/5/f835425519a84000/screenshot-2026-06-12-at-44758_buf495.png =785xauto)

5. Your authenticator app will display a 6-digit code for your Prospeo account. Enter that **6-digit code** back into the modal to complete the setup.
![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/3/5/f835425519a84000/5_153pcd6.png =507xauto)

###### If You Chose Text Message (SMS)
6. Select your country code, enter your **phone number**, and click **Send code**.
![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/3/5/f835425519a84000/4_1k11qr5.png =470xauto)
7. Check your phone for the verification text, then enter the **6-digit code** sent to your number and continue.
![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/3/5/f835425519a84000/41_1rxzitd.png =515xauto)
|| Note: Didn't receive the code? Wait for the timer to finish, then click **Resend code**.

8. That's it — you'll see a **Two-factor authentication enabled** confirmation. Click **Done**.
![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/3/5/f835425519a84000/5_153pcd6.png =507xauto)
9. Your Security settings will now show 2FA as **Enabled**, along with the method used and the date it was activated. From here you can **Change method** or **Disable** it at any time.
![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/3/5/f835425519a84000/6_12ef5j8.png =374xauto)

---
### FAQs
###### Which 2FA method should I use?
We recommend the **Authenticator App** option, as it's more secure and doesn't depend on cell service or SMS delivery. SMS is a good alternative if you'd rather receive codes by text.

###### How do I change my 2FA method?
Go to **Account & settings → Security**, then under **Two-factor authentication** click **Change method**. You'll be able to set up a different method from there.

###### How do I turn off 2FA from my account?
Go to **Account & settings → Security**, then under **Two-factor authentication** click **Disable**. A confirmation pop-up will appear, click **Yes, disable 2FA **to confirm. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/3/5/f835425519a84000/image_1fgeakx.png)


###### I lost access to my authenticator app or phone. What should I do?
[Contact Prospeo support](https://help.prospeo.io/en/article/get-help-with-prospeo-support-6v4sfr/) so they can verify your identity and help you regain access to your account.