Articles on: Prospeo V2: What is it and what's up with my account?

Migration issues & troubleshooting

If something doesn’t look right after migration, start here. Most issues are quick to fix once we know what you’re seeing.


1) I can’t log in

Quick checks

  • Make sure you’re using the same email you used in V1.
  • If you used Google login before, use Continue with Google (and make sure you pick the right Google account).
  • If you used email + password, try the same password, or use password reset.

If you still can’t access

Send support:

  • The email address(es) you might have used
  • Company name (if applicable)
  • Any old invoice date/amount (if paid)


2) My credits look wrong

Quick checks

  • Confirm you’re in the right team/account.
  • Check your remaining credits and your next renewal date in V2.
  • Remember: V1 usage is accounted for internally so your remaining balance matches what you had before.

If it’s still off

Send support:

  • Account email
  • What balance you expected vs what you see
  • Screenshot (optional)


3) My plan or price looks wrong

Quick checks

  • Go to Account / Billing
  • Confirm plan name + renewal date
  • If you were eligible for price protection, you may see a discount/coupon applied for a limited time.

If it’s still wrong

Send support:

  • Account email
  • Current plan shown in V2
  • What plan you had in V1 (if you remember)
  • Last invoice date/amount (if paid)


4) My card is missing / billing details look wrong

Quick checks

  • Go to Account / Billing
  • Look for card brand + last 4 digits
  • If you don’t see a payment method, you may need to add one (or your account may not require one, depending on your deal).

If you’re unsure

Send support:

  • Account email
  • What you see in Billing (screenshot optional)
  • Your next renewal date


5) I can’t find invoices or old data

Quick checks

  • V2 dashboard → Billing → Invoices
  • Invoices from V1 may be labeled “previous platform”
  • If a V1 data archive exists for you, you’ll see “Download my data” in-app

If something is missing

Send support:

  • Account email
  • Invoice date/amount (if invoice-related)
  • What data you expected to download


6) My API integration is failing

Quick checks

  • Go to API / Integrations and confirm your keys are present
  • Check whether you’re using the right key/team
  • If you had high rate limits in V1, you should still have them in V2 — if you’re suddenly throttled, tell us

Send support:

  • Account email
  • API key name (as shown in dashboard)
  • Error message / status code
  • Approx request volume (rough estimate is fine)


Contact support

If you’ve done the quick checks above and it still looks wrong, contact us with the details so we can fix it fast:

Copy/paste template

  • Account email:
  • What looks wrong:
  • Plan shown in V2:
  • Credits shown in V2:
  • Renewal date shown in V2:
  • Last invoice date/amount (if billing-related):
  • Screenshot(s) (optional):
  • API key name + error (if API-related):

Updated on: 04/01/2026