Why is my account restricted/banned?
Why is my account restricted/banned?
If you see a restriction or suspension notice, it means our system determined that your account doesn't qualify for a free plan.
This can happen for several reasons, including multi-accounting, VPN usage, or behavior that raises concerns about data integrity.
I'm on a free plan. What can I do?
The fastest way to restore access is to upgrade to a paid plan.
In most cases, access is restored immediately after upgrading.
**Why does upgrading work? **
Free accounts are where we see the most abuse, from fake signups to bulk data harvesting.
When you upgrade to a paid plan, you're verifying yourself as a real business user with a legitimate use case. That's all we need to lift the restriction.
I'm on a paid plan but still got restricted?
If you're a paying customer and your account has been restricted, **please reach out to Prospeo Support **so our team can investigate and resolve the issue.
I think my account was restricted by mistake?
If you believe your account was restricted in error, contact Prospeo Support with:
- The email associated with your restricted account
- A short explanation of why you think the restriction was a mistake
A member of our team will review your case.
How to avoid restrictions
Use your professional work email, avoid VPNs or disposable emails, don't create multiple accounts, follow Prospeo's Terms of Service, and use Prospeo for legitimate B2B purposes only.
If multiple people on your team need access, use seats instead of sharing a single account.
Final note
Prospeo is committed to keeping the platform safe, reliable, and built for legitimate business prospecting.
Our security measures are designed to protect customers and the integrity of our data, which includes regular enforcement sweeps against suspicious activity.
We appreciate your partnership in helping us keep Prospeo secure and effective for the businesses that rely on it every day.
Updated on: 18/02/2026