Why is my account restricted or suspended?

If you see a restriction or suspension notice, it means our system detected suspicious activity on your account.

This can happen for several reasons, including multi-accounting, VPN usage, or behavior that raises concerns about data integrity.

For users facing an account restriction on a Free plan...

The fastest way to restore access is to upgrade to a paid plan.

In most cases, access is restored immediately after upgrading.

Why does upgrading work?

Free accounts are where we see the most abuse, from fake signups to bulk data harvesting.

When you upgrade to a paid plan, you're verifying yourself as a real business user with a legitimate use case. That's all we need to lift the restriction.

For users facing an account suspension...

In more severe cases where our system detects bot usage, fraudulent activities or any behaviors that violates our Terms of Service, we will permanently suspend your account without hesitation.

If you believe your account was suspended in error, contact Prospeo Support with:

• The email associated with your Prospeo account
• A short explanation of why you think the suspension was a mistake

A member of our team will review your case for an appeal. Note: This process may take up to 7 days for a definitive answer on your appeal request.

How to avoid restrictions

Use your professional work email, avoid VPNs or disposable emails, don't create multiple accounts, follow Prospeo's Terms of Service, and use Prospeo for legitimate B2B purposes only.

If multiple people on your team need access, use seats instead of sharing a single account.

Final note

Prospeo is committed to keeping the platform safe, reliable, and built for legitimate business prospecting.

Our security measures are designed to protect customers and the integrity of our data, which includes regular enforcement sweeps against suspicious activity.

We appreciate your partnership in helping us keep Prospeo secure and effective for the businesses that rely on it every day.

FAQs

What's the difference between a restriction and a suspension?

A restriction limits access on Free plan accounts and can be resolved by upgrading to a paid plan.

A suspension is a permanent ban triggered by serious violations such as bot usage or fraud, and requires an appeal to resolve.

Can I get a refund if my paid account was suspended?

If you believe your account was suspended in error, contact Prospeo Support to file an appeal. Refunds for suspended accounts are reviewed on a case-by-case basis.

Will Prospeo tell me the exact reason for my restriction?

For security reasons, we are unable to share the specific criteria that triggered a restriction or suspension.

My team needs multiple accounts. How do I avoid being flagged?

Do not create separate accounts. Instead, purchase additional seats under one team account. See How to Add Seats to Your Plan and How to Invite Team Members.

How long does the appeal process take?

Appeals are reviewed by our team and may take up to 7 days for a definitive answer.

How many times can I appeal a suspension?

You get one appeal per suspension. Make sure to include all relevant details in your initial request so our team can make a thorough review. If the appeal is denied, the suspension stays in tact and you and your team will no longer be able to use Prospeo's platform or services.

Updated on: 13/03/2026