Articles on: Billing

How to Purchase a Credit Add-on

How to Purchase a Credit Add-On

Credit add-ons give you extra credits on top of your plan allocation. Add-on credits are shared across your entire team and are added as a recurring subscription to your billing cycle. You must be on a paid plan (Starter, Growth, or Pro) to purchase a credit add-on.

Option 1: From the Pricing Page

  1. Go to the Prospeo Pricing Page.
  2. Toggle between Yearly billing or Monthly billing at the top.
  3. Below the plan cards, use the credit add-on slider to select the number of credits you want.

  1. Click Update Current Plan (to keep your current plan) or select a different plan to upgrade/downgrade at the same time.
  2. On the checkout page, review the add-on under your order summary on the right side.

  1. Click Confirm Payment.

Option 2: From Your Subscription Settings

  1. Go to your Subscription settings at app.prospeo.io/account/subscription. You can also find this by clicking your profile icon → Account & Settings → Your subscription tab.


  1. Click the Purchase add-on credits button (next to Credit usage).
  2. You'll be taken to the checkout page. Click See our add-ons pricing.

  1. In the modal, click Add Addon next to the credit tier you want.

  1. Review the changes on the right side and click Confirm Payment.


What to Know

  • Add-on credits are shared across your entire team, not per seat.
  • Only one add-on tier can be active at a time. To get more credits, upgrade to a higher add-on tier.
  • Credits get cheaper as you scale — the price per credit decreases at higher tiers.
  • Add-on credits are granted immediately upon purchase and renew with your billing cycle.
  • Add-on credits do not roll over. Unused add-on credits expire at the end of your billing cycle. If your next billing reset is coming up, we recommend waiting until after renewal to purchase a credit add-on to prevent wasted credits.
  • Purchasing just a credit add-on does NOT reset your billing cycle. Be sure you have sufficient time to use all your credit add-ons before your next renewal date.


Auto-Upgrade Add-On

You can enable automatic add-on upgrades from your subscription settings at app.prospeo.io/account/subscription.


Toggle on Auto-upgrade addon and when your credits drop below 10% of your current add-on tier's maximum, your add-on will automatically upgrade to the next tier. The upgrade charge is added to your next invoice.


This is useful for high-volume users who don't want to run out of credits mid-cycle tp avoid any disruptions in their workflow.

⚠️ Use with caution: Each automatic upgrade moves you to a higher add-on tier. If left enabled, costs can increase significantly over time. Monitor your usage and disable this toggle if you want to control your add-on spending manually.


FAQs

Do purchased credit add-ons rollover?

No. Credit add-ons follow the same rules as plan credits — unused credit add-ons expire at the end of your billing cycle and do not carry over to the next cycle. Your credit add-on balance resets at renewal.


Do you offer one-time credit top-ups?

No. Credit add-ons are a recurring subscription added to your billing cycle. There are no one-time credit purchases available.


I need more than 350,000 monthly credits (or 3.5M yearly). Can I get more?

Yes. The standard add-on pricing goes up to 350,000 credits/month or 3.5M credits/year. If you need higher volume, contact Prospeo Support and we can enable extended add-on pricing on your account.


Is it cheaper to upgrade my plan or buy an add-on?

In most cases, upgrading to a higher plan is more cost-effective than purchasing an add-on for the same number of credits. However, if you're already on Pro, add-ons are the only way to get more credits.


Are add-on credits per user or shared?

Shared. Plan credits are per seat (each user gets their own allocation), but add-on credits are a shared pool accessible by all team members.


Can I change or cancel my add-on?

Yes. To upgrade your add-on, select a higher tier from the pricing page — you'll only be charged the difference. To cancel or downgrade your add-on, the change is scheduled for the end of your current billing cycle. See How to Remove (Downgrade) a Credit Add-on.


What happens to my add-on if I switch billing periods?

If you switch from monthly to yearly (or vice versa), your add-on credits are lost immediately. A warning modal will appear before you confirm. See Monthly vs. Annual Billing for details.


Can I buy a credit add-on on the Free plan?

No. Credit add-ons require an active paid plan (Starter, Growth, or Pro). You'll need to upgrade first. See How to Purchase a Plan Subscription.



Updated on: 13/03/2026