Plans & Pricing
Plans and Pricing Overview
Prospeo offers Free, Starter, Growth, and Pro plans with different credit amounts and feature access. This article gives a simple breakdown of what each plan includes and where to check current pricing. It also covers monthly vs yearly billing and options like credit add-ons.Some readersHow to Purchase a Plan Subscription
Learn how to subscribe to a paid plan to unlock more credits, advanced filters, integrations, and API access. This guide walks through the process of choosing a plan, adding seats/credit add-ons, and completing checkout for immediate access to premium features.Few readersMonthly vs. Annual Billing
Choose between monthly or yearly billing for Prospeo paid plans based on how you want to pay and receive credits. This article explains key differences, how credits are delivered and expire, and what happens to your billing cycle and remaining credits when you switch between monthly and annual.Few readersHow to Apply A Coupon Code
Got issued a Prospeo coupon code? Learn how to apply a coupon code to receive a discount on your Prospeo plan at checkout.Some readers
Managing Your Subscription
How to Upgrade or Downgrade Your Plan
Upgrade or downgrade your Prospeo plan at any time from the pricing page. This guide explains when changes take effect, when you’re charged, and how remaining credits and add-ons are handled for monthly and yearly plans.Few readersHow to Cancel Your Subscription
Cancel your Prospeo subscription from your account settings in just a few clicks. This guide explains when cancellation takes effect, what happens to your credits and team access, and how to undo a cancellation before your renewal date.Few readersHow to Add Seats to Your Plan
Add seats to your Prospeo plan to expand your team and give new users their own credit allocation. This article explains how to purchase additional seats, how prorated billing works, and how seat credits differ from shared add-on credits.Few readersHow to Remove (Downgrade) Seats from Your Plan
How to Remove (Downgrade) a Seat Reduce the number of seats on your plan so you are not billed for them at your next renewal. Before You Start If the seat you want to remove/downgrade is currently assigned to a team member, you must remove that member first. See How to Remove a Team Member (https://help.prospeo.io/en/article/how-toFew readers
Payments & Invoices
View Your Invoices and Receipts
View and download your Prospeo invoices and receipts from your billing settings or receipt emails. This guide explains where to find billing documents, who can access them, and what to do if an invoice or receipt is missing.FeaturedHow to Update Your Payment Method
Update the credit or debit card used for your Prospeo subscription from your billing settings. This guide shows how to replace your payment method, what cards are accepted, and what happens to your plan after the update.Few readersHow to Remove Your Credit Card
Remove your saved credit card from Prospeo after cancelling your subscription. This article explains when card removal takes effect, why it may be unavailable, and how to undo the scheduled removal before your billing cycle ends.Few readersTroubleshooting Payment Issues
Fix common Prospeo payment issues like declined cards, failed charges, and past-due subscriptions. This guide covers the most common causes, what happens when auto-pay fails, and the steps to restore your account and paid access.Few readers
Credits
How to Purchase a Credit Add-on
Purchase a Prospeo credit add-on to increase your monthly credit allowance on top of your plan. This guide shows how to buy add-ons from the pricing page or subscription settings, how shared team add-on credits work, and key rules like recurring billing and credit expiry.Some readersHow to Remove a Credit Add-on (Downgrade)
Remove a Prospeo credit add-on so it stops renewing at your next billing cycle. This article explains how to schedule the cancellation, when it takes effect, and what happens to your remaining add-on credits before renewal.Few readers